Dear Waterford Families,

We want to thank you for your support and assistance while our community navigates the uncertainty regarding the outbreaks of COVID-19 throughout the country. Our team is united in our singular focus on the safety and health of our community members, especially during this time. We will continue to adhere to the most updated guidelines from our public health officials to reduce the potential for exposure to COVID-19 in our communities.

Under the advisement of the Nebraska Healthcare Association and the CDC, The Waterford Communities voluntarily quarantined our facilities beginning on March 10th, 2020. Our team informed residents in person and shared informational packets including guidelines for protecting themselves from COVID-19. Resident’s family members and contacts were notified by phone of our voluntary quarantine and the associated changes to our protocols. If you did not receive a call or message, please reach out as soon as possible using the contact information below. If emailing, please make sure to include your name and contact number so that we can update our records.

We have implemented and continue to implement protocols in order to protect our residents, team members, and their families. We will work diligently to make sure this list is updated regularly with any additional measures taken.

• Visitation:
  Only essential visitors are allowed in the building. This includes nurse practitioners, home health nurses/aids, and hospice employees with current patients who have immediate needs in the community.
• Risk Assessments:
  Upon entering the building, everyone must immediately fill out a risk assessment, sign in, and wash their hands following the CDC’s recommended 20-second period.
• Residents with a Cough or Fever:
  If a resident has a fever or cough, they will be isolated in their room.
• Outside Activities/Entertainment:
  No outside entertainment or activities are allowed during this time.
• Leaving Facilities:
  Residents are strongly discouraged from leaving the facility.  This includes non-essential doctor visits. Our nursing staff is actively calling physicians’ offices as appointment needs arise and getting clarification from off-site medical professionals on the necessity of upcoming appointments and any alternative options.
• Deliveries:
  We ask that all deliveries to residents be left at the door. You can ring the bell and a staff member will take the items to your loved one. Please let us know if you are unable to make a delivery and need assistance.
• Vendor Deliveries:
  Vendors are no longer permitted to bring deliveries into our buildings.

Updates on Residents:

If there is any news that impacts your loved one directly, we will call you. These updates are intended to keep everyone aware of changes that impact you or your loved one on a daily basis.

Many of you already maintain regular communication with your families and loved ones. Our staff is always available to coordinate a way for you to connect with a resident if you need assistance. You can reach our staff using the contact information below or call your community healthcare director so we can get you connected.

Should You Have Questions:

Should you have any additional questions, please feel free to contact the Director of Healthcare at your community:

Cassey (Williamsburg)

402-423-0000

Monica and Jada (College View)

402-434-2680

Jessica (Wilderness Hills)

402-421-8105

Christy Merritt (Executive Director)

402-802-0631