Touring The Waterford
Okay, you’ve decided it’s time to start touring assisted living facilities. You’ve never done this before. You don’t know what exactly you’re looking for, what questions to ask or even what constitutes a good community over a less desirable one. You’re about to find out, though. Here are some things to consider, questions to ask and things to watch for when touring communities. Always remember the old adage, “there is never a dumb question.” If you don’t know something – ask! Would you like to tour a Waterford property? Let us know! We’d love to get one set up for you and answer any questions you might have.
Tips taken from A Place for Mom…
TIP #1: OBSERVE THE LEVEL OF CLEANLINESS & FOLLOW YOUR NOSE
Does the community feel fresh and clean? Make sure to look past the furnishings and into corners, baseboards and windows. Ask how often housekeeping is provided in your personal living space. Make sure you get full details on the types of maintenance provided and the estimated response times. Don’t forget to ask about laundry procedures. Ask for specifics on what is available and at what cost.
Odors in the property may indicate a lack of cleanliness or a temporary problem. If you find smells concentrated to one area on your tour this most likely indicates a single, recent incident. Odors throughout the community most likely indicate a bigger problem. Always ask the manager what they think might be causing the problem.
TIP #2: VISIT DURING AN ACTIVITY
It’s a good idea to try and schedule your tour in conjunction with any community events. Ask the manager if you can watch the activities or even participate. Are the activities and events well attended? Does the staff seem to be enjoying the activity as well? Take a look at the community calendar of events. Do they match your or your loved one’s interests? Do the events and activities vary in size and type? Do they include trips and outings away from the community? If it is important to you and your family, don’t forget to inquire about religious services.
TIP #3: PAY ATTENTION TO STAFF FRIENDLINESS
The attitude and friendliness of the staff are of the utmost importance. Make sure that you observe several staff members interacting with current residents. Do they listen and make eye contact? Make sure to get a good understanding of the staffing pattern. How many people are actually involved in residents’ care? Make sure you get an introduction to the management team. This will help you understand the goals of the property. It is important that you have confidence in the property’s staff.
TIP #4: VISIT THE OUTDOOR AREAS
Everyone wants to be able to enjoy a nice sunny day outdoors. While visiting communities make sure to investigate the outdoor areas that are available to residents. Does the area feel safe and secure? Does the property house outdoor activities in these areas? Does the staff use the same area for their personal breaks?
TIP #5: EAT A MEAL AT THE PROPERTY
As with most of us, the dining room experience is very important to seniors. When visiting communities it is important to discuss entree choices and learn about dining hours, options and procedures. Make sure you and your loved one enjoy a meal at the property. Not only is it a great way to sample the cuisine, but it also opens up a great opportunity to meet some of the residents. Discuss what happens if a resident is unable to make it to the dining room for a meal.
TIP #6: ASK SECURITY & SAFETY QUESTIONS
Safety and security features are very important for the senior and offer peace of mind for the caregiver. Make sure that bathrooms are accessible and have grab bars in convenient locations. Ask how residents contact staff if they have an emergency in their living area. Find out about other safety features available in living quarters and throughout the community. Make sure you find out about staffing patterns to determine who is on-site at all times to assist residents. Are there registered nurses on site? How do staffing patterns differ at night? How does the community assist or manage residents’ medication needs? Don’t forget to ask specific questions about any other medical needs that must be met for you or your loved one.
TIP #7: ASK QUESTIONS ABOUT PERSONAL CARE
As you go through the tour process make sure you ask a lot of questions about personal care. Discuss bathing options and bathing preferences. It’s a great idea to observe the current residents while visiting communities. Are they clean shaven with well-groomed hair and nails? Are the residents dressed appropriately? Make sure to take into consideration what activities they are involved in and the current weather. Does the staff treat residents with dignity, respect and a smile?
TIP #8: GET FEEDBACK FROM RESIDENTS & FAMILIES
Ask residents and families, past and present, for their honest opinions about the community. Many communities have a resident council that will be happy to answer any of your questions. A Place for Mom and SeniorAdvisor.com have more than 40,000 reviews and ratings from families who have shared their impressions and rated individual communities.
TIP #9: ASK ABOUT MOVE-OUT CRITERIA
Most people do not enjoy moving multiple times and seniors are no different. Ask about specific move-out criteria. Under what circumstances is a resident asked to move out of the community? What type of notice does the resident or caregiver need to give the staff? In many instances a 30-day notice may be required by the property.
TIP #10: TRUST YOUR INSTINCTS
As you are touring make sure you think about yourself or your loved one actually living at the community. Do you imagine you or your loved one being comfortable? Do you feel at ease? Are the staff and residents open, inviting and friendly? Always remember to follow your instincts and your heart!